IR Remote Control Solutions

 Problem: The remote does not work at all.

 Possible Cause     Suggested Solution
The batteries are dead.Replace the batteries.
There is something blocking the receptor on the main unit.Remove any obstructions and clean the area in front of the receptor.
The remote is too far from the receiver or at too extreme of an angle.Move closer to the receiver (within 23 feet) or change the angle (within 30 degrees) to the receiver.
A fluorescent or other bright light is shining on the receptor on the main unit.Turn off the light or shield the receptor.
The device has a keylock or lockout feature turned on.Check the display for a key or lock symbol, then follow the instructions in the device's user manual to turn off the keylock or lockout feature.
Either the remote or the receptor on the device is not functioning.Use an Infrared Sensor Card (Cat. No. 276-1099) to see if the remote is sending a signal.
If the remote is sending a signal, it used to control that device, and no other solution works, you should have a service center look at the device and remote to determine the problem and if it can be fixed.
If the remote is not sending a signal and you have replaced the batteries, you will need to repair orreplace the remote, depending on cost.

Problem: The remote works sometimes, but distance doesn't seem to make a difference.
 Possible Cause     Suggested Solution
A fluorescent or other bright light is shining on the receptor on the main unit.Turn off the light or shield the receptor.
There is something moving back and forth in front of and intermittently blocking the receptor on the main unit.Remove obstructions or items which may be moving in front of the receptor.
The batteries are getting low.Replace the batteries.
Either the remote or the receptor on the device is not functioning.Use an Infrared Sensor Card (Cat. No. 276-1099) to see if the remote is sending a signal.
If the remote is sending a signal, it used to control that device, and no other solution works, you should have a service center look at the device and remote to determine the problem and if it can be fixed.
If the remote is not sending a signal and you have replaced the batteries, you will need to repair orreplace the remote, depending on cost.

 Problem: The remote works if I move closer, but it used to work farther away.
 Possible Cause     Suggested Solution
The batteries are getting low.Replace the batteries.